Bosses at Chris Hemsworth’s Centr fitness app have defended a free trial offer prompted by the Covid-19 crisis after users complained they were charged when trying to withdraw from a subscription.
The Thor actor announced in March that people could have free access to his health, fitness, and wellbeing programme for a six-week trial, with the terms and conditions stating that users would be charged for a subscription after the period expired.
But in reviews posted on Google Play, Apple’s App Store and social media, users have complained that they were charged $99 (£81) for a discounted yearly plan at the end of their trial, despite deleting the app and trying to cancel their subscription.
A representative of Centr defended the trial offer in a statement, telling WENN that while they “stand by” the conditions of the offer and that an “auto renew” function could be disabled, they would try and resolve the complaints of those who believe they deserve a refund.
“Centr’s extended free trial period was a genuine offer made with the intention of helping people to stay strong, healthy and calm during this challenging time,” they said, before stating that conditions “outlining that if the trial was not cancelled within the six-week period, the customer’s nominated plan would be charged” are “clearly displayed” when users sign up.
Offering to help those who feel ripped off, they added: “We want to be especially mindful of our original intention to help people during this time. Therefore, we are working diligently to resolve any concerns from the one per cent of customers who have reported issues relating to the free-trial offer.”
Users who were charged at the end of the trial complained that they couldn’t afford the fee due to the economic turmoil created by the coronavirus crisis. One raged in a review on Google Play that the policy was “unkind” as their salary had been cut, while others claimed they were unable to cancel, despite contacting customer services.
Hemsworth is yet to comment.
© Cover Media